Enrol an iPhone or iPad with Mobile Device Manager

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If you want to manage your iPhone, iPad or iPod touch devices with Parallels 2X MDM, you must follow the enrolment process to download, install and configure the Parallels 2X MDM app according to the instructions below.

Note to Parallels 2X MDM Administrators: To manage iPhone, iPad devices, you must first install an Apple Push Certificate. Read Obtaining an Apple Push Certificate for 2X MDM.

Note to Users: Use Safari as the browser to Enrol your device. This is required for the Parallels 2X MDM profile installation.

Enrolling an iPhone or iPad with an Parallels 2X MDM Account

1. Point your iPhone or iPad browser (Safari) to the Enrol portal URL: https://mdm.2x.com/Enroll

Note: If connecting to an On Premise Edition Parallels 2X MDM server, ‘mdm.2x.com’ must be replaced with the server domain (https://<Server Domain>/enroll)

Enrol manage iphone

2. Enter the Parallels 2X MDM account name supplied to you by your Parallels 2X MDM administrator and tap ‘Enrol this Device’.

Alternatively, open the invitation email sent to you by your Parallels 2X MDM administrator and tap ‘Enrol this Device’ directly from your iPad or iPhone to skip steps 1 and 2.

Enrol manage iphone

3. Next press the ‘Install Profile’ button to start the profile installation process.

Enrol manage iphone

4. You will then be prompted to install the “Parallels 2X MDM” profile. Press the “Install” button.

Enrol manage iphone

5. A warning dialog shall notify you that you are allowing the administrator at the Parallels 2X MDM server to remotely manage your iPhone.  Tap ‘Install’ to confirm.

iOS 6 and below users: you have now successfully enrolled your device. The Parallels 2X MDM client is NOT supported on iOS 6 and below devices.

Note to Administrator: Click here to review how to approve devices which are waiting for registration approval.

Once approved by the Parallels 2X MDM administrator, iOS 7 and above users shall be presented with a prompt to install the Parallels 2X MDM client.

Enrol manage iphone

6. Tap ‘Install’ to start the installation process

Enrol manage iphone

7. Once completed, tap on the Parallels 2X MDM client icon to run the application.

Congratulations! Your iOS device can now be managed by Parallels 2X MDM!

Sean Bianco is the marketing documentalist and technical writer at Parallels. With a bachelor’s degree in Information Technology and Networking and a three year background in software quality assurance testing and usability engineering, Sean is a subject matter expert in mobility and smartphone, app and device management. He is well-versed in developing technical articles and determining market trends. His excellent analytical and problem-solving skills, with emphasis on understanding relationships between technical problems, result in sound and effective business solutions.

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  • John dan

    how can I lock down access to the app on the device? I don’t want my users to be able to close the app or uninstall the app. is it possible only to open the app with an admin password?

    how do I ensure that the app restart efter the iPhone have been powered off?

    wkr John dan

    • http://www.2x.com/ Sean Bianco

      Hi john,

      If the app is closed, the user will receive a notification to re-open it, however cannot be forced to remain open.

      Also, please note that the application is responsible for tracking, data usage and messaging features only.

      All other features such as remote lock, unlock and wipe are handled by the iOS profiles whether the app is on or not.

      You may review the exact features here: http://www.2x.com/difference-ios-mdm-client-app-profiles/

      Sean Bianco

  • Nicole

    I’m using the 2x server on my ipad and after my ipad updated, the 2x server will open up my Urochart and 1/2 of the screen is black. How can I fix this?

    • http://www.2x.com/ Sean Bianco

      Hi Nicole,

      This issue does not seem to be related to MDM. If your issue is indeed with MDM, please explain in further detail.

      Otherwise, please raise this issue in our forums under the relevant topic for further assistance.

      Sean Bianco

  • Tai


    After updated my Ipad to OX version 8.0. Using 2X RDP log in, the screen size on my remote desktop shrink to 2/3 of the full screen. I am trying the change the display setting, but no help.
    What should I do now? Should I change back to the earlier version? I did not have an issue with earlier version…

    Thanks much,