Enrol an Android Device with Mobile Device Manager

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If you want to manage your Android devices with Parallels 2X MDM, you must follow the enrolment process to download, install and automatically configure the Parallels 2X MDM app according to the instructions below. Certain features require a Google account to be configured on the phone. It is highly recommended that you configure this prior to installing the Parallels 2X MDM App.

Note to users: It is highly recommended that the device’s default browser is used to complete the Enrol process.

Enrol an Android Device with Parallels 2X MDM

1. Point your Android device default browser to the Enrol portal URL: https://mdm.2x.com/Enroll

Note: If connecting to an On Premise Edition Parallels 2X MDM server, ‘mdm.2x.com’ must be replaced with the server domain (https://<Server Domain>/enroll)

1 Enrol Manage Android

2. Enter the Parallels 2X MDM account name supplied to you by your Parallels 2X MDM administrator and tap ‘Enrol this Device’.

Alternatively, open the invitation email sent to you by your Parallels 2X MDM administrator and tap ‘Enrol this Device’ directly from your Android device to skip steps 1 and 2.

 Installing Android App

3. Next, press the ‘Install Android Client’ button to open the Parallels 2X MDM Google Play store page.

Play Store Install

4. Once you have navigated (if prompted, choose Google Play) to the Parallels 2X MDM application page, tap ‘INSTALL’ to begin the installation.

The application is installed and automatically configure to connect to your Parallels 2X MDM account. If the application is not automatically configured press back to download and open the config file from the Enrol portal or invitation email attachment.


5. When opened, the app will ask to become a device administrator (Required for Lock and Wipe from Parallels 2X MDM Console, to set password rules and other necessary Parallels 2X MDM functions). Tap ‘Activate’.


6. Next, the Parallels 2X MDM App will show you that it is “Waiting for registration approval” by the account administrator.

Note to user: You shall skip step 6 and the device automatically approved if enrolled from the ‘Enrol this Device’ link in the invitation email sent to you by your Parallels 2X MDM administrator.

Note to Administrator: Click here to review how to approve devices which are waiting for registration approval.

7. Enable location tracking by going to your smartphones Settings > Location or Settings > Location Services on your Android Phone.  Settings > Location & Security are also used (depending on Android version and phone manufacturer) .

Enrol Manage Android

Congratulations! Your Android device can now be managed by Parallels 2X MDM.

Sean Bianco is the marketing documentalist and technical writer at Parallels. With a bachelor’s degree in Information Technology and Networking and a three year background in software quality assurance testing and usability engineering, Sean is a subject matter expert in mobility and smartphone, app and device management. He is well-versed in developing technical articles and determining market trends. His excellent analytical and problem-solving skills, with emphasis on understanding relationships between technical problems, result in sound and effective business solutions.

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  • avi

    Hello I wish to use the 2X on my android as I have installed 3cx mobile device that turns green no problem on the device connection is made I see my apps and such and when I want to connect my as there has a message unsupported PBX and to use this server you must be customer 2X phone system version 1.2 please …..
    but I have installed the right version of can you help me thank you the parametrize is good it works very well with 3cx on my computer thank you

    • http://www.2x.com/ Sean Bianco

      Hi there,

      You seem to be mixing up 2X Phone for Android with 2X MDM. Please confirm.

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  • Jerry U.

    Hello I’ve followed all the steps but my phone doesn’t recognize the mdmconfig format, it always says ‘Invalid PDF file’

    • http://www.2x.com/ Sean Bianco

      Hi, note that the MDM client application must be installed on the device prior to attempting to open the config file. Apart from that, did you also try the config file available as an attachment in the welcome email? Should the issue persist, please provide us with further information on the Forums: http://www.2x.com/forums/

  • Craig

    It will not give me a name for my device to enroll

    • http://www.2x.com/ Sean Bianco

      You will have to enter an activated MDM account name manually and click ‘Enrol this Device’ unless you open the invitation email sent to you by your 2X MDM administrator and tap ‘Enrol this Device’ directly. Should your issue persist, please provide us with further information on the Forums: http://www.2x.com/forums/

  • Nicola

    Hello, my phone automatically installed this software because i was using OCX app to manage my phone using a virtual keyboard, now, with this application, is nomore possible to use wifi keyboard (or i don’t find it).
    How it is possible to contuinue writing on my phone using the laptop keyboard?
    Thank you, regards.

    • http://www.2x.com/ Sean Bianco

      Thank you for your feedback. You can use the Remote Control feature that comes out of the box with the 2X MDM app to type on your device from the MDM portal or browser with your PC keyboard with the Wifi Keyboard feature. Please review this article for further information: http://www.2x.com/support/documentation-mdm/manual/remote-control/

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