Obtaining an Apple Push Certificate for Mobile Device Manager

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To manage iPhone, iPad and iPod Touch devices with Parallels 2X MDM, you need to create an Apple Push Certificate and upload it to the Parallels 2X MDM portal. This allows Parallels 2X MDM to send instructions to your iPhone, iPad or iPod devices. Just one certificate is necessary for the account and allows you to manage any iOS devices connected to the Parallels 2X MDM account. To create an Apple Push Certificate you need to have an Apple ID logon ( https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/)

You might experience issues with Apple’s push certificate portal when using Internet Explorer.

Step 1: Create your Apple Push Certificate Request

  1. Log into the Parallels 2X MDM Admin Portal: browse to https://mdm.2x.com/
  2. Go to “System -> Apple Certificate”.Apple Certificate for 2X MDM
  3. Specify your Country from the drop down list.Apple Certificate for 2X MDM
  4. Click on “Generate” to create your Apple Push Certificate Request. It will automatically be download to your computer (file will have extension “.csr”), and you will be shown the above screen to upload the Apple certificate.

Step 2: Download your Apple Push Certificate

You must now go to the Apple site to retrieve your Apple Push Certificate.

  1. Go to https://identity.apple.com/pushcert and login with your Apple ID. (Note: you cannot do this if your account is in the Apple Development Program).
  2. Click on “Create a Certificate”.Apple Certificate for 2X MDM
  3. Click on “Choose File” and select the CSR file generated in Step 1.
  4. Click on “Upload”.Apple Certificate for 2X MDM
  5. Your Apple Push Certificate will be created and you will be sent to a Confirmation page.
  6. Click ‘Download’ to save the certificate (Creates a file on your computer with extension “.pem”).

Step 3: Upload your Apple Push Certificate to your Parallels 2X MDM account

  1. Switch back to the Parallels 2X MDM Management Console web page.Apple Certificate for 2X MDM
  2. In the Apple Certificate node, click on ‘Select Apple Push Certificate (PEM)’ button and select the PEM file.Apple Certificate for 2X MDM
  3. Click on the “Upload” button. Once the upload is done, you will see a confirmation dialog.

Your Parallels 2X MDM account is now ready to manage iPhone, iPad and iPod touch devices!

You will now need enroll each of your iPhones, iPads or iPod touches with your Parallels 2X MDM account. To do this, read this blog post: Enroll an iPhone or iPad with Parallels 2X MDM.

Sean Bianco is the marketing documentalist and technical writer at Parallels. With a bachelor’s degree in Information Technology and Networking and a three year background in software quality assurance testing and usability engineering, Sean is a subject matter expert in mobility and smartphone, app and device management. He is well-versed in developing technical articles and determining market trends. His excellent analytical and problem-solving skills, with emphasis on understanding relationships between technical problems, result in sound and effective business solutions.

  • Jason Hayes

    Hi I have been trying to get this to work for months, I now notice information about iPhones so I have tried the above and all I get is “Your uploaded Certificate does not match the generated Private Key”, can you provide any help?

    • http://www.2x.com Andrew

      Hi Jason,

      Can you please email support@2x.com and we’ll see if we can help you there.


  • Chek

    Same error encountered as Jason

    • http://www.2x.com Andrew

      Hi Chek, then please email support@2x.com.


  • pingil

    nice guide. 100% done! two thumbs up guys…. thanks

  • stuart lloyd

    At https://identity.apple.com/pushcert/
    I have browsed to my csr file, click upload then I get “do you want to open or save ‘create03a etc .json’ file message from internet explorer.
    No redirection.
    Any thoughts?

  • Lou Mastria

    how do you get the phone to make a sound when it is lost (like find my iphone)?

  • http://XeeMe.com/AndrewBaker ASB


    This process was fast and easy…

  • http://www.unmo.no Morten Kristensen

    Hi ! I have a problem to activite Apple sertificate. It`s says the sertificate have expired ?

    • http://www.2x.com/ Sean Bianco

      Hi there,

      From the 2X MDM portal-> System-> Apple certificate, select renew, generate a new Apple certificate request (CSR file) retry and should the issue persist, please send this issue as an email to support@2x.com

  • Pingback: Enroll an iPhone or iPad with a 2X MDM Account()

  • Guna

    When trying to load the “pem” file, error message appears and looks like the file is not getting uploaded.

    • http://www.2x.com Giorgio Bonuccelli, Marketing Director

      Dear Guna,

      please contact our support. You can find more info here http://www.2x.com/support/


  • Jorge

    Worked great, thanks!

  • Jeremy Schinzel

    iOS Push Certificates Portal tells me that the Parallels certificate request file (CSR) is expired and halts the certificate process that you outline above.

    • https://twitter.com/LJScarpello Lindsay

      Hi Jeremy – to help with this issue, please submit a support request here: http://www.parallels.com/products/ras/support/ Support contact info is just a little ways down the page. Thanks for reaching out, and let me know if you need any further help.