If you have a technical question about Parallels Desktop, Workstation, or Compressor, the best thing to do it post it to our Technical Support Forum, not on the blog. There, you’ll be able to engage our support and development teams, as well as other users, about your question. It’s a great resource that ensure that you spend more time working with Parallels software, and less time waiting for an answer to a question!
For those of you who’d rather cut/paste the URL, you can get to the forum at http://forum.parallels.com.
Good news! We’ve launched the Release Candidate (RC) for Parallels Desktop! This release is a direct result of the awesome support from the Mac community…so thanks again to all of our 100,000+ beta testers. Upgrade to RC now.
Before I discuss the changes you’ll see in the RC, I wanted to address the product name change. As you probably know, “Workstation” is a very Windows-centric term, and we recieved a lot of comments from our users stating that since we’ve got a great Mac product, we should make it look and sound like a Mac product. We listened, and the result is “Parallels Desktop for Mac”. We’re really pleased with the new name, and we hope that you are, too.
Now, onto the important stuff…what’s new in Parallels Desktop for Mac RC? The answer is “lots.” Check out the improvements:
* New look and feel
* Improved performance and stability
* Better and broader USB support
* Improved Shared Folder functionality
* Improved networking
* Better sound support
* Better fullscreen operation
* Resolved Suspend/Resume issues
* Uninstaller introduced
* National keyboards mapping issues have been fixed
* Red “Power Off” button now always acts like Power Off
* Blue “Pause” button now always acts like Suspend
* The “Pause” button was moved to the VM menu
As good as the RC is, there are a few known issues that we’re resolving now:
* Some USB devices are still unstable
* FreeBSD 5.4 installation sometimes hangs
NOTE: If you are upgrading from beta4 or earlier, you will need to reboot after installing RC.
NOTE #2: You’ll also need to reinstall Parallels Tools, regardless of which Beta you’re upgrading from. You can easily do this by booting your guest OS, clicking the “VM” tab in the menu, and clicking “Install Parallels Tools.”
As we get close to the final release version of Parallels Desktop for Mac, your feedback is more important than ever. Don’t forget to share your thoughts and any technical issues by using our online support form. Alternatively, you can email your comments to email@example.com.
I wanted to talk a bit about a very interesting article I just read on MacWorld.com that polled more than 1,600 Mac users about the impact that Parallels and Apple’s Boot Camp are having on the market.
The numbers offer impressive answers to a few important questions:
- Is interoperability between Mac OS X and Windows really that important?
Clearly yes. 83% of respondants said that what we’re doing is good for the Mac community.
- What about non-Intel-Mac users? Will they be willing to upgrade to a “Mactel” just to run a few Windows apps?
Definitely. Because of Mac/Windows interoperability, MacWorld reports that nearly 3/4 of PowerPC Mac owners plan to buy an Intel-Mac in the next 12 months to take advantage of Windows/Mac interoperability.
- How does Parallels fit into all of this?
The numbers show that we’re already a leader in the space, and that we’re continuously picking up speed. As of right now, almost half of Intel-Mac owners already have Parallels installed on their Mac, or plan to do so soon. Compare that to Boot Camp; less than 40% of Mactel users have or will install it on their machines.
Pretty cool, right? Keep an eye on parallels.com for product updates and enhancements that will no doubt make these great numbers even higher!
If you haven’t done so already, check out what all the buzz is about by download a free, fully functional 30-day beta copy of Parallels Workstation for Mac OS X at the Parallels Download Center.
Almost forgot…check out Phillip Michael’s entire article on MacWorld.com.
I’ve received a number of emails and phone calls asking “I pre-ordered Workstation for Mac, so where’s my key?” This post will hopefully shed some light on what’s going on with that process.
When you pre-order a copy of Parallels Workstation, you’re effectively buying a “place holder” for one of the first keys that are available when the product is ready for sale. Here’s how things will work when you pre-order:
- Submit your order online at the Parallels Online Store.
- Save $10 because you’re smart and took advantage of our great pre-order discount.
- Download the beta product at the Download Center.
- Click “Get a trial key”, which will get you a 30-day beta key and enable you to use the product during beta the program.
SIDE NOTE: If you have a key that’s ready to expire, you should have received a replacement key via email. If you didn’t, email support at firstname.lastname@example.org and they’ll help you out.
- The minute the product is released, you’ll recieve a permanent activiation key and a download link for the GA product.
- Update Parallels, input the key, and get back to work!
I hope this clears things up. Thanks again for your support, and your patience!
I’ve received a number of emails and blog comments about the status of the forum, and wanted to take a moment to explain what’s going on.
The forum is NOT down, and never will be! Registered forum members are still able to post new threads, ask questions, respond to other posts, and read every single thread and post that’s on the forum. All we have done is removed the links from our main menu structure.
After much discussion, we decided to do this was because the forum was starting to get flooded with posts from non-Parallels users, and many of the threads popping up were completely off-topic. When the forum becomes “dilluted” with off-topic posts and threads, it becomes less useful to the people who need it most – Parallels customers, evaulators and beta testers – and makes it harder for our support teams to answer important technical questions.
We’ll be closely watching the forum over the next few weeks, and may tweak our approach based on those observations. Just know that whatever happens, the forum will never, ever close!
BTW, the forum is accessible at forum.parallels.com.