Archive
0 Where’s my pre-order key?

I’ve received a number of emails and phone calls asking “I pre-ordered Workstation for Mac, so where’s my key?” This post will hopefully shed some light on what’s going on with that process.

When you pre-order a copy of Parallels Workstation, you’re effectively buying a “place holder” for one of the first keys that are available when the product is ready for sale. Here’s how things will work when you pre-order:

  1. Submit your order online at the Parallels Online Store.
  2. Save $10 because you’re smart and took advantage of our great pre-order discount.
  3. Download the beta product at the Download Center.
  4. Click “Get a trial key”, which will get you a 30-day beta key and enable you to use the product during beta the program.

    SIDE NOTE: If you have a key that’s ready to expire, you should have received a replacement key via email. If you didn’t, email support at macsupport@parallels.com and they’ll help you out.

  5. The minute the product is released, you’ll recieve a permanent activiation key and a download link for the GA product.
  6. Update Parallels, input the key, and get back to work!

I hope this clears things up. Thanks again for your support, and your patience!

Archive
8 Forum status

I’ve received a number of emails and blog comments about the status of the forum, and wanted to take a moment to explain what’s going on.

The forum is NOT down, and never will be! Registered forum members are still able to post new threads, ask questions, respond to other posts, and read every single thread and post that’s on the forum. All we have done is removed the links from our main menu structure.

After much discussion, we decided to do this was because the forum was starting to get flooded with posts from non-Parallels users, and many of the threads popping up were completely off-topic. When the forum becomes “dilluted” with off-topic posts and threads, it becomes less useful to the people who need it most – Parallels customers, evaulators and beta testers – and makes it harder for our support teams to answer important technical questions.

We’ll be closely watching the forum over the next few weeks, and may tweak our approach based on those observations. Just know that whatever happens, the forum will never, ever close!

BTW, the forum is accessible at forum.parallels.com.

Archive
2 Extending Beta keys

Many of you have sent email asking what’s going to happen if your beta key expires, but the product isn’t out of beta.

I’m pleased to say that we’ll be issuing new, extended beta keys that will enable you to continue using Parallels Workstation for Mac OS X through the end of the beta program. You’ll be receiving a simple text mail with your new key shortly; just click “Help”, then click “Activate this product”, and enter your new key. You’ll be good to go!

Remember that you can pre-order Parallels Workstation for Mac OS X now for $39.99 – $10 off the regular retail price! Get your copy now at our online store.

Archive
8 Ready to roll with Beta6

Beta6 arrived this Saturday, and its ready for download now! Hit the Parallels Download Center and get your copy now!

Remember, if you’re already a Parallels user, you DO NOT have to re-build your virtual machines. Just upgrade your Parallels installation and you’ll be good to go.

Improvements and Fixes in Beta6:

  • USB fixes (more devices supported: PDA, scanner, etc.)
  • Shared Folders fixes (added support for guest Windows 2000)
  • Network improvements: host-only networking
  • Custom video resolutions support added
  • Image Tool introduced
  • Autoupdate introduced
  • Kernel panic in virtual memory manager fixed
  • Shutdown in fullscreen mode hang fixed
  • Virtual disk sync() problem with Linux guests fixed

Known Issues:

  • Some USB devices may not work
  • Network doesn’t work in Linux guests if bridged to WiFi
  • Resume doesn’t work correctly if suspend was made while playing audio inside guest
  • Fullscreen may not work for some custom resolutions
Archive
2 Compactor is now Compressor – and the Release Candidate is ready for download!

The Release Candidate of Parallels VM Compressor – formerly known as Compactor – is now available for download. You can get your copy at the Parallels Compressor Download Center.

I’m sure you’re asking two questions: What’s so cool about the RC, and why’d you change the name?

First things first: What’s new in the Release Candidate?

  • Added uninstall feature for primary Mac OS X
  • Added /r command line key to register product from the command line
  • VM Compressor now posts an event to guest Windows Application event log upon finishing its work
  • Changed logic of checking administrator’s rights
  • VM Compressor no longer removes pictures from My Accounts
  • Changed message which appears if Parallels VM Compressor is not activated or license key is expired
  • Fixed the problem with Windows File Protection message
  • Users are now able to add or remove tasks by clicking on the task itself or its checkbox

Its important to note that the Parallels VM Compactor folder is not automatically deleted on Linux or Mac OS X primary OSes. You can delete it manually. Or, you can leave it for nostalgia’s sake. Up to you.

Also, if you are a Mac user, your license key will be deleted when you upgrade to Parallels VM Compressor RC. You will need to re-input it to activate the product. Hit the “My Account” section of the website if you need to be re-sent your key.

Now, the big question: what’s with the new name?
After a long internal discussion and a lot of great user feedback, we decided that Compressor was a much more appropriate name than Compactor. When most people hear the word “compactor”, they think of a trash compactor. And, while your VM may have a ton of garbage in it (I know mine do!), we’re not too keen on having our product associated with garbage. So, behold Parallels VM Compressor!

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