Tools Available for Troubleshooting 2X Remote Application Server

Share on FacebookTweet about this on TwitterShare on LinkedInShare on Google+Email this to someonePrint this pagePin on PinterestShare on TumblrBuffer this pageShare on RedditShare on StumbleUpon

2X has developed several tools for troubleshooting 2X Remote Application Sever farm for any issues which may arise. With the 2X Log Viewer, review logs  from the Log Node and audits from the Audit Node.

Troubleshooting 2X with 2X Log Viewer

2X Log Viewer

The 2X Log viewer is among the most useful tools that administrators can use for troubleshooting 2X Remote Application Server activity.

This tool is installed automatically by default with the 2X Remote Application Server and can be launched from the Windows Task bar:

1. Right click 2X Monitor icon
2. Click “Show Log File”

Log Node and Logs

The logs node displays activity on the 2X Remote Application Server. This tool is especially useful to identify issues in the logs when a problem occurs.


Logging can be enabled per server in the 2X Remote Application Server farm. Although typically logs are good reference for developers, while troubleshooting issues some indications in the logs that will assist in determining and solving an existing issues.

To enable logging on a particular server, from the sites Setting node, navigate to:

1. The Global Logging tab
2. Click click “Start All Logs”




Audit Node and Settings Audit

In the Audit node provides administrators with the ability to review all of the user activity, for example which user accessed a specific published resource.
2X AuditsAuditing can be enabled or disabled per site from the 2X Remote Application Server Console from the Auditing tab in the site’s Settings node.

Use these tools to quickly identify issues and efficiently resolve them. In the occasion that a deeper analysis needs to be performed, check out alternative methods of troubleshooting here.

Sean Bianco is the marketing documentalist and technical writer at Parallels. With a bachelor’s degree in Information Technology and Networking and a three year background in software quality assurance testing and usability engineering, Sean is a subject matter expert in mobility and smartphone, app and device management. He is well-versed in developing technical articles and determining market trends. His excellent analytical and problem-solving skills, with emphasis on understanding relationships between technical problems, result in sound and effective business solutions.