External Methods for Troubleshooting 2X Remote Application Server

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In the occasion that conventional methods of troubleshooting 2X Remote Application Server are not sufficient enough to determine the cause of an issue, make use of Netstat, Telnet and 2X Service Switches to dig deeper.

Troubleshooting 2X with Netstat

Netstat (Network Statistics) is a command line tool that displays existing incoming and outgoing network connections on a computer.Use this tool to determine whether the 2X Remote Application Server’s processes are running and listening on the configured port, or if there is some other process that is blocking the port.

2X Netstat

Leverage the many switches that can be used to retrieve specific information. Retrieve all the necessary information to troubleshoot 2X Remote Application Server using the below switches:

-a: displays all connections and listening ports
-b: displays the executable involved in the connection
-n: displays addresses and port numbers in numerical format
-o: You can use this switch instead of the ‘b’ switch to display the process ID rather than the executable name

Installing and using the Telnet Client

With Windows Telnet client, check if a port on a remote server is open. The telnet client is not installed by default in recent versions of Windows servers.

Run the following command in command prompt to install the telnet client: Pkgmgr /iu:TelnetClient

2X Telnet

Leverage this tool to check if a port is open on a gateway. For example, if you would like to check if port 80 is open on gateway gw.2xlab.local, issue the following command at the command line: telnet gw.2xlab.local 80

If the server, responds, then port 80 is open.

2X Services Switches

All of the 2X services can be installed and uninstalled manually, or run as console from the command line. Below is a list of 2X Services switches:

-i: install service
-u: uninstall service
-c: run service as console
-v: show service version

Leverage these tools when troubleshooting 2X Remote Application server to quickly and efficiently identify and resolve issues.

 

Sean Bianco is the marketing documentalist and technical writer at Parallels. With a bachelor’s degree in Information Technology and Networking and a three year background in software quality assurance testing and usability engineering, Sean is a subject matter expert in mobility and smartphone, app and device management. He is well-versed in developing technical articles and determining market trends. His excellent analytical and problem-solving skills, with emphasis on understanding relationships between technical problems, result in sound and effective business solutions.