How to Configure Alerts with 2X MDM

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Take advantage of configurable alerts to notify the 2X MDM account administrator of important events executed on connected devices.

Configure Alerts

2X MDM provides a range of alerts that can be configured according to the instructions below:

  1. Log in to the 2X MDM Portal.
  2. Navigate to the ‘Alerts’ node.
  3. Click ‘Configure Alerts’.

2X MDM Alert Dialogue box4. You shall be prompted to configure the below alerts:

  • SMS Command Failed: SMS wipe or lock command fails.
  • Client Locked: Client lock command is completed.
  • Client Wiped: Device executes a wipe.
  • Application Control Violation: Applications installed on the device violate the set whitelist/ blacklist.
  • 2X MDM Agent Uninstalled (iOS Only): 2X MDM app is uninstalled
  • Device Administrator Disabled: 2X MDM administrator disabled on Android/ 2X MDM profile removed on iOS
  • Tracking Provider Disabled: Location services disabled
  • Device Offline: Offline for X amount of hours
  • Mobile data Usage limit reached: X MB of data is exceeded per month

Once a device triggers an enabled alert, an Email will be sent to the 2X MDM account administrator including additional information, depending on the alert type.

Sean Bianco is the marketing documentalist and technical writer at Parallels. With a bachelor’s degree in Information Technology and Networking and a three year background in software quality assurance testing and usability engineering, Sean is a subject matter expert in mobility and smartphone, app and device management. He is well-versed in developing technical articles and determining market trends. His excellent analytical and problem-solving skills, with emphasis on understanding relationships between technical problems, result in sound and effective business solutions.