Remote Lock Your Device Using 2X MDM

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Most of us use our mobile devices daily. If you’re anything like me, you’ll browse through some of your emails on your smartphone and see what’s happening in the world via your preferred newspaper of choice on your tablet. These gadgets have, in a sense, become indispensable. If fact, have you ever considered how much of your life is stored on your devices?

Today, smartphones and tablets are our little darlings. We’ve done away with those ancient and cumbersome laptops… We’re now saving all sorts of details on them such as, credit card, PayPal and bank account details, as well as pictures of our loved ones, memos and more. So when our mobile devices go missing, the frantic search for our little wonders begins. After all, your personal life is neatly wrapped in glass and plastic, and you certainly don’t want anyone snooping around.

Let us not forget your emails. They may not be stored on your device, but they’re easily readable by anyone that has access to it. Once again, you certainly wouldn’t want anyone reading your business emails.

In this 2X MDM tutorial, I’ll show you exactly how you can use 2X MDM to prevent anyone accessing your lost or stolen mobile device by remotely locking it.

Remote Lock

When a device has gone missing, your first step should be to lock your device. By locking it, you’re preventing anyone handling your corporate and personal data.

  1. The first step is to log in to your 2X MDM dashboard. Go to and enter your credentials.
  2.  Click on the “Devices” node and select the device that needs to be locked. The next step is to select which locking system you want to activate. There are two ways to remote lock a mobile device. The first one involves locking the phone while it has an active data connection such as Wi-Fi. The second way is to lock your device by via SMS. 2X MDM will send an SMS command to the device so that it can be locked without it being connected to the internet.
  3. After you select your device, click on the Lock Button, which can be found on the top 2X MDM bar. Once you’ve done that, you’ll be presented with these options.
  4. In this example, we can see there’s an active Wi-Fi connection. You can see this as there’s a small green Wi-Fi icon to the right. As the device is connected via Wi-Fi, there’s no need to select the SMS locking feature. Enter a new locking password and click “Lock”. It’s that simple! Your device is now locked.
  5. In this example, the device is locked using an SMS message, which doesn’t require an active Wi-Fi connection. Therefore, as long as the phone receives a GSM signal, it will lock remotely. Set a new password and check the option “Sent command by SMS:”, then click “Lock”.
  6. This is how your device screen will look after it has been locked, although please note that device screen differ according to their manufacturers specifications.

Sean Bianco is the marketing documentalist and technical writer at Parallels. With a bachelor’s degree in Information Technology and Networking and a three year background in software quality assurance testing and usability engineering, Sean is a subject matter expert in mobility and smartphone, app and device management. He is well-versed in developing technical articles and determining market trends. His excellent analytical and problem-solving skills, with emphasis on understanding relationships between technical problems, result in sound and effective business solutions.

  • Morten Kristensen

    Unmo IKT Hei. This is good. But if you find your device an want to unlock it ?
    What to do ? I have tryed to changes code or unlock it but haven`nt find to do it yet. This is a Samsung SIII. Somene have the same problem ?

    • Andreas Psyllos

      Hi, if you find your device and want to unlock it, then all you have to do is to take your mobile device and in the lock screen type the password that you used in step 4 of this blog to unlock it.If you dont remember what password you used to lock your device, then log into the Mobile Device Manager console and lock the device again with a new password. then type the new password to unlock it. i have a Samsung SIII and i can assure you that this method works. if you have any other inquiries please let me know.