There’s an old saying, “a good customer will tell one friend, while a customer with a bad experience will tell ten.” When you have a mobile workforce, one of the challenges is letting a customer know when your employee will arrive at their location without giving vague answers. Customers hate having to wait. Improving response time, then, is a sure way to keep customers happy. Android tracking has come on leaps and bounds recently. You can now track the whereabouts of all your staff members easily with Mobile Device Management.
With a great deal of companies using Android smartphones and tablets, Android tracking from 2X MDM allows you to find and track your employees and see where they are at any time. There’s no need for time-wasting phone calls to employees in the field to see where they are. Thanks to Android tracking, instead of telling a customer, “Our employee is in your area and will be with you sometime this morning,” you can say, “Our employee is just turning onto your street and will be with you in just a few minutes.” Giving informative answers to your customers avoids frustration and keeps a professional image.
On the other hand, if the customer needs something urgently, you can respond by using Android tracking to see which of your workers is nearest to the customer and re-routing them accordingly. 2X MDM also allows you to send locations via message so that employees can find their destinations easily and quickly to avoid unnecessary delays.
Improve your response time with Android tracking and sign up for 2X MDM today.